Quality and Governance - Acquired Brain Injury Ireland

STANDARDS OF EXCELLENCE

We put our clients at the centre of everything we do and we are focused on our stakeholders

Every year we run an independent customer satisfaction survey with our clients using the internationally benchmarked USPEQ survey. It’s extremely important to measure what we do to ensure our standards are maintained and that you receive the best service. Here is what our clients have to say:

%

said the "services enabled me to do things better"

51.5% strongly agree
43.6% agree
3% disagree
2% strongly disagree

%

said the services "meet my need"

54.9% strongly agree
41.7% agree
2.9% disagree
0.5% strongly disagree

%

said "got what I needed, when I needed it"

50.5% strongly agree
43.2% agree
5.8% disagree
0.5% strongly disagree

%

said "I agreed with goals in my plan"

47.8% strongly agree
48.3% agree
3.4% disagree
0.5% strongly disagree

%

said the service enabled them to "live as independently as I want"

38.6% strongly agree
47% agree
12.4% disagree
2% strongly disagree

%

of Acquired Brain Injury service users said they "felt safe here"

67.2% strongly agree
32.8% agree

%

said they "know where/how to get help in the community"

38.7% strongly agree
52.5% agree
6.9% disagree
2% strongly disagree

%

said that "staff treated me with respect / courtesy"

67.6% strongly agree
31.9% agree
0.5% disagree

CARF Accreditation

carf logo In 2002, Acquired Brain Injury Ireland became the first service provider in the Republic of Ireland to be CARF-accredited. CARF accreditation is a prestigious and internationally recognised quality mark which signals that the services we provide meet or exceed international best practice.

CARF is the Commission on Accreditation of Rehabilitation Services. It is an independent, not-for-profit organisation which assesses the facilities and services provided by a wide range of organizations providing rehabilitation.

CARF accredits organisations for three-year blocks. In 2006, 2009, 2012, 2015 and again in 2018 Acquired Brain Injury Ireland achieved the highest level of CARF accreditation in acquired brain injury residential rehabilitation services, long-term residential services and home and community rehabilitation services. According to CARF: “This achievement is an indication of your organisation’s dedication and commitment to improving the quality of the lives of the persons served”.

HIQA Registered

Acquired Brain Injury Ireland’s Neuro rehabilitation residential services are registered with the Health Information and Quality Authority (HIQA) and are monitored under the Health Act 2007 (Care and support of residents in designated centres for persons (children and adults) with disabilities) regulations 2013.